Vaccine Inventory Management Capabilities

SUPPLY DISTRIBUTION COORDINATION

Ability to surface enterprise resource planning (ERP) capability and data to manage inventory, logistics, storage, as well as vaccine manufacturing, batch, and lot management. Additional ability to trace recalled batches and remove them from inventory and notify along the chain.

Variations

Pharmaceutical companies apply their ERPs likely batch information. Pharmacies also manage their inventory and usage per patient in their system. Distributors track which batches are shipped and where.

Technical Capability

Primarily an integration capability with Mulesoft or an appropriate technology to surface the data.

Product and Feature Options

Products	Features
Service Cloud Sales Cloud Health Cloud Mulesoft Lightning Connect	Order Management Intelligent Sales for Health Cloud

VACCINE ORDER MANAGEMENT

Ability to capture an order for vaccines including the type of vaccine, quantity, supplier, delivery location, and more. Visibility of the orders, the life-cycle status, and expected delivery time frames. Also, the ability to place orders based on per-defined templates.

Variations

Pharmaceutical companies and distributors-related order lifecycle. Clinical teams related to order placement vaccines.

Technical Capability

Integrate with vaccine supplier’s systems to support order management. Consolidate order data to identify pressure points in demand and cross reference with population cohorts by region.

You can apply Salesforce's native order and asset management capabilities for order creation.

Product and Feature Options

Products	Features
Service Cloud Sales Cloud Health Cloud Mulesoft	Sales Order Management Intelligent Sales for Health Cloud

VACCINE ORDER FULFILLMENT

Ability to interface with a vaccine supplier's system to manage the order. This should include the ability to submit the order, check order status or cancel, and modify the order.

Variations

Pharmaceutical companies and distributors related to the order lifecycle. Clinical teams related to order placement vaccines.

Technical Capability

Integrate with vaccine supplier’s enterprise resource planning (ERP) and supply chain systems. This is largely dependent on the vaccine supplier’s capabilities. If they provide an electronic order capture system, it might be possible to interface with the supplier's system directly to place the orders.

You can use Salesforce's native order and asset management capabilities for order capture.

You can use Intelligent Sales for inventory management

Product and Feature Options

Products	Features
Service Cloud Sales Cloud Health Cloud Mulesoft Experience Cloud	Sales Order Management Intelligent Sales for Health Cloud

VACCINE INVENTORY MANAGEMENT

Ability to track inventory that is available for distribution or for treatment. Information stored should include all relevant data required for inventory, including batch, manufacturer, lot, handling, expiration, and storage.

Variations

Pharmaceutical companies with a requirement to monitor inventory availability. Departments of health that require a view of vaccine availability across suppliers to assist with allocation planning.

Technical Capability

Integrate with vaccine supplier’s enterprise resource planning (ERP) and supply chain systems. This is largely dependent on the vaccine suppliers capabilities. If they provide an electronic order capture system, it might be possible to directly interface with the supplier's system to place the orders.

You can use Salesforce's native order and asset management capabilities for order capture.

You can use Intelligent Sales for inventory management.

Product and Feature Options

Products	Features
Service Cloud Sales Cloud Health Cloud Mulesoft Lightning Connect	Order Management Intelligent Sales for Health Cloud

VACCINE ORDER TRACKING

Ability to check the status of an order and the timing of delivery. The use case might include bulk order tracking for regions and states or patient order tracking for clinicians.

Variations

Department of health requirement to view and influence order distribution and prioritization at a macro level. Requirement by Clinical vaccine administrators to monitor delivery and supply levels that may impact scheduling capacity.

Technical Capability

Integrate with vaccine supplier’s enterprise resource planning (ERP) and supply chain systems. Integration is dependent on vaccine supplier capabilities, using an electronic order capture system, or the potential for direct interface with a supplier’s system for order placement.

You can use Salesforce’s native order and asset management for order capture.

You can use Intelligent Sales for inventory management.

Product and Feature Options

Products	Features
Service Cloud Sales Cloud Health Cloud Mulesoft Experience Cloud	Sales Order Management Intelligent Sales for Health Cloud

INVENTORY FORECASTING & REPORTING DASHBOARD

Ability to see key statistics related to vaccines and population needs and inventory. For example, inventory burn rate, supply availability, demand by region, population, or entity.

Variations

All ecosystem players need robust analytics. For example, pharmaceutical companies for supply and demand and regional monitoring, departments of public health for consumption and demand by region in context with testing, and clinical administration to redirect demand based on availability to plan effectively.

Technical Capability

You can use Tableau and Einstein to track the inventory burn rate and perform predictive modeling on vaccine demand.

Product and Feature Options

Products
CRM Analytics Tableau Mulesoft Public Health Command Center Platform