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对于具有 Amazon Connect 的 Salesforce 语音,Salesforce 会跟踪 IVR 话语和两种分钟数并计费:Salesforce 语音分钟数(在 Amazon Web Services 中也称为“Amazon Connect 服务分钟数”)和电话分钟数。
对于具有 Amazon Connect 的 Salesforce 语音,Salesforce 会跟踪 IVR 话语和两种分钟数并计费:Salesforce 语音分钟数(在 Amazon Web Services 中也称为“Amazon Connect 服务分钟数”)和电话分钟数。
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除非您超过该年度的最大容许量,否则 Salesforce 语音分钟数和 IVR 话语的费用已经包含在购买带 Amazon Connect 的 Salesforce 语音许可证中。许可证中不包括电话服务分钟数。取而代之的是,按月为您使用的每一分钟电话服务计费。
IVR 话语允许来电者在与人工代表交谈之前导航虚拟应答系统。IVR 话语是指接触流从客户那里捕捉到的话语,例如他们说“和销售代表谈谈”
每当用户使用任何 Amazon Web Services 服务(例如 Connect、S3、Transcribe、Kinesis 和 Comprehend)来运行电话解决方案时,都会消耗 Salesforce 语音分钟数。例如,呼叫方等待与代表通话的时间会影响 Salesforce 语音分钟数的使用。
电话分钟数从呼叫到达 Amazon Connect 端点开始,直到呼叫结束。

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