Interruzione di una chiamata vocale con l'inserimento del supervisore
Per rispondere rapidamente alla segnalazione di un agente o per inoltrare al livello superiore una chiamata vocale in corso, intervenire e riprendere la chiamata.
Agente call center Salesforce Voice (Partner di telefonia)
Aprire Command Center for Service.
Dalla scheda Agenti dell'assistenza, espandere una chiamata e fare clic su Monitora.
Fare clic su Ascolta in.
Fare clic su Inserisci. Quando un supervisore entra in una chiamata, l'agente riceve una notifica ma il cliente no.
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