根据智能信号采取行动 根据电话系统检测到的智能信号自动执行操作。例如，如果电话系统检测到客户在支持通话过程中不满意，Service Cloud 语音可以显示 Next Best Action 推荐。该推荐可以建议支持代表根据检测到的信号及其客户忠诚度信息提供 20% 的折扣。
设置 Next Best Action 如果您创建的规则触发 Next Best Action，请设置 Einstein Next Best Action 组件，以根据对话期间的关键字或电话系统中的智能信号显示支持代表的推荐。为了确定向支持代表显示哪个推荐，Next Best Action 组件使用预定义的操作策略评估传入的信号。
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