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設定 Next Best Action
如果您已建立觸發 Next Best Action 的規則,請設定 Einstein Next Best Action 元件,以根據電話系統對話或情報訊號的關鍵字來顯示支援代表的建議。為了決定要向支援代表顯示的建議,「Next Best Action」元件會使用預先定義的動作策略評估傳入訊號。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
如果您已建立觸發 Next Best Action 的規則,請設定 Einstein Next Best Action 元件,以根據電話系統對話或情報訊號的關鍵字來顯示支援代表的建議。為了決定要向支援代表顯示的建議,「Next Best Action」元件會使用預先定義的動作策略評估傳入訊號。
| 檢視支援的版本。 |
若要顯示建議,請將關鍵字或偵測到的訊號傳遞至「建議策略」流程,並將該流程連結至 Lightning 頁面中的 Einstein Next Best Action 元件。

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