Service Cloud Real Time 不需要单独的灾难恢复设置。但如果 Service Cloud Real Time 因事件不可用，Salesforce Core 会创建语音通话。在事件发生期间，仅提供创建语音通话功能。其他功能将无法使用，其中包括实时脚本、全方位流路由、语音邮件路由、PSR 删除和 CTR 同步功能等。
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