Hvis din administrator aktiverede Voice-id for din organisation, kan du tilmelde opkaldere i Voice-id, der accepterer at bruge deres stemme til at godkende sig selv. Voice-id vises kun, når du har et opkald.
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Denne artikel gælder for:
Salesforce Voice med Amazon Connect
Salesforce Voice med partnertelefoni fra Amazon Connect
Hvis du vil se Voice-id, når du foretager et opkald, afhængig af hvor din administrator tilføjede Voice-id-komponenten, skal du åbne registreringssiden for Voice-opkald eller Omni-Channel-widgetten. Klik på flere i Omni-Channel-widgetten for at få vist Voice-id.
Hvis du vil tilmelde opkalderen i Voice-id, skal du klikke på Registrer opkalder.
Voice-id evaluerer opkalderens stemme for at godkende dem og bestemme deres niveau af bedrageririsiko.
Klik på Evaluer stemme for at evaluere opkalderens stemme.
Hvis en opkalder ønsker at framelde sig Voice-id, skal du klikke på Opt Out.
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