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Lorsqu'un client appelle votre centre de contact, Salesforce tente d'associer son numéro de téléphone à un enregistrement de contact. Si aucun contact n'est trouvé, les commerciaux peuvent le rechercher ou créer un contact.
Cet article s'applique à :
| Afficher les éditions prises en charge. |
| Autorisations utilisateur requises | |
|---|---|
| Pour répondre à et passer des appels et afficher des enregistrements Voice : | Ensemble d'autorisations Salesforce Voice Contact Center Rep |
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