Wanneer een klant uw contactcentrum opbelt, probeert Salesforce een contactpersoonsrecord te vinden dat overeenkomt met het telefoonnummer van de klant. Als er geen contactpersoon wordt gevonden, kunnen vertegenwoordigers de contactpersoon zoeken of een contactpersoon maken.
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| Ondersteunde editions weergeven. |
| Benodigde gebruikersmachtigingen | |
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| Om gesprekken te beantwoorden en te voeren en Voice-records weer te geven: | Machtigingenset Salesforce Voice-contactcentrumvertegenwoordiger |
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