Noteer de uitkomst van het gesprek en maak notities over het gesprek zodat andere vertegenwoordigers snel op de hoogte zijn voor het geval de klant terugbelt.
Dit artikel is van toepassing op:
| Ondersteunde editions weergeven. |
| Benodigde gebruikersmachtigingen | |
|---|---|
| Om gesprekken te beantwoorden en te voeren en Voice-records weer te geven: | Machtigingenset Salesforce Voice-contactcentrumvertegenwoordiger |
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