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            Record Personalized Voicemail Greetings for Inbound Calls

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            Record Personalized Voicemail Greetings for Inbound Calls

            Improve the calling experience for your customers by recording voicemail greetings that play automatically when you’re unable to answer a call. Any messages that your callers leave in response are stored in your voicemail box for you to review at any time.

            Required Editions

            View supported editions.
            User Permissions Needed
            To record and use voicemail greetings: Manage Voicemail Greetings
            To receive calls: Salesforce Voice Contact Center Rep

            Applies to these telephony models

            • Salesforce Voice with Amazon Connect

            You can record up to ten voicemail greetings and store them in your voicemail library. You must set one message as the default. If you haven’t set a default recording, the first message is automatically selected as the default.

            1. From your profile, go to Settings.
            2. In the Quick Find box, enter Voice, and select Voicemail Settings.
              Quick Find box, with Voicemail Settings highlighted under the Voice menu
            3. To add a voicemail greeting, click Add Voicemail Greeting.
              1. Enter a name for the recording.
              2. Upload a file or Record an Audio from your preferred input device to create the voicemail message.
                The audio file that you upload must be in .wav format with an 8 kHz sample rate and mono channel.
            4. Save your changes.

            Use the Set Default option to set a recording as the default greeting. Use the Download or Delete option to download or delete the recording.

            If you’ve claimed phone numbers, or your admin has assigned them to you, link a specific voicemail greeting to each number so that your callers hear the most relevant message. For more information, see Procure and Manage Phone Numbers.

            If you created the S3 bucket and added it to your Amazon Connect instance manually, you must attach this CORS (Cross Origin Resource Sharing) configuration to the bucket:

            [ { "AllowedHeaders": ["Content-Type"], "AllowedMethods": ["PUT"], "AllowedOrigins": ["https://yourdomain.lightning.force.com"], "ExposeHeaders": ["ETag", "x-amz-request-id", "x-amz-id-2"], "MaxAgeSeconds": 300 } ]

            Create a custom list view in the Voice Calls tab to review the messages left by your callers. Filter the list with yourself as the owner and set the CallOrigin field value as Voicemail. See Create List View for more information.

             
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