Låt representanter arbeta från snabbnummerlistor och ringa samtal mellan representanter eller representanter till köer utan ett direkt ingående telefonnummer (DID) via telefonboken i Omni-Channel-verktyget.
Denna artikel gäller för:
| Visa versioner som stöds. |
| Användarbehörigheter som krävs för att | |
|---|---|
| Se sidan Amazon-kontaktcenter: | Anpassa program OCH Hantera callcenter |
| Skapa och hantera ett kontaktcenter: | Salesforce Voice-kontaktcenteradministratör |
Om samtal mellan representanter har aktiverats i din organisation måste du lägga till Voice-samtal (VoiceCall) som ett valt objekt i händelsen Ändra datainsamling.
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