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Brug disse ressourcer til at hjælpe dine kontaktcenterrepræsentanter med at gøre sig bekendt med softphone og funktioner i Salesforce Voice med telefonudbydere (tidligere Service Cloud Voice). Nogle funktioner kan være forskellige afhængigt af, hvilke funktioner din telefonudbyder tilbyder.
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Hvis du vil gøre det muligt for sælgere at hjælpe kunder over telefonen, kan du lære dem at:
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