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Määritä ja käytä arviointilomakkeita arvioidaksesi edustajien ja asiakkaiden äänipuheluiden vuorovaikutuksia.
Lisätietoja pisteytyksen vinouman vähentämisestä ja palveluedustajien arvioinnin kattavuuden kasvattamisesta Voice-puheluissa on kohdassa Laadun hallinta.
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