위치:
음성 통화의 상호 작용 품질 평가
평가 양식을 설정하고 사용하여 담당자 및 고객 음성 통화 상호 작용을 평가합니다.
음성 통화에서 평가 편차를 줄이고 서비스 담당자의 평가 범위를 늘리려면 품질 관리를 참조하십시오.
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