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For å hindre at Amazon Connect feilaktig merker selgere som tilgjengelig mens Omnikanal fremdeles behandler agentarbeidsposter, setter du Amazon Connect-statusen til sfdc_pending i løpet av behandlingstiden. Hvis en selger for eksempel mottar en samtale, men kunden holder på før selgeren kan godta den, merkes Amazon Connect-statusen som sfdc_pending.
Denne artikkelen gjelder for
| Vis støttede versjoner. |
| Nødvendige brukertillatelser | |
|---|---|
| For å vise Amazon-kontaktsenter-siden: | Tilpasse program OG Behandle Call Center-enheter |
| Tilpasse program OG Behandle Call Center-enheter: | Kontaktsenteradministrator |
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