Salesforce Voice (tidligere Service Cloud Voice) leveres med forudpakkede Amazon Connect-eksempelforløb. Et Amazon Connect-forløb viser en kundes voice-opkaldsrejse fra start til slut. Konfigurer Service Cloud Voice-forløb for dit kontaktcenter for at bestemme, hvordan Salesforce håndterer indgående opkald, udgående opkald, tilbagekald og opkaldsoverførsler.
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Denne artikel gælder for:
Salesforce Voice med Amazon Connect
Salesforce Voice med partnertelefoni fra Amazon Connect
Før du tilpasser dem, kan du teste dem ved at foretage indgående og udgående opkald, viderestille opkald og anmode om tilbagekald. Når du har bekræftet, at de fungerer, kan du tilpasse dem til at implementere din forretningslogik og forbedre dine kunders oplevelse.
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