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使用 Amazon Connect 流程自訂通話旅程
Salesforce Voice (先前稱為 Service Cloud Voice) 隨附預先封裝的範例 Amazon Connect 流程。Amazon Connect 流程會描述客戶從開始到結束的語音通話旅程。針對您的連絡中心設定 Service Cloud Voice 流程，以決定 Salesforce 如何處理撥入通話、撥出通話、回電和通話轉接。
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