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Manage Contact Center Users with Setup with Agentforce

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Manage Contact Center Users with Setup with Agentforce

Chat with an AI agent to add or remove contact center users through Setup with Agentforce.

Required Editions

This article applies to:

  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony from Amazon Connect
View supported editions.
User Permissions Needed
To create and manage a contact center: Salesforce Voice Contact Center Admin

Before you begin,

The Agentforce panel appears in Setup when Setup with Agentforce is turned on.

Setup with Agentforce panel in Setup
Enter your requirements, and follow the instructions to manage your contact center users. Here are a few examples of prompts you can use. Replace the placeholders with appropriate identifiers as required.
  • Add users [name, email, or userID] to Contact Center [Contact Center Id, Display Name, or API Name].
  • Add users [name, email, or userID] to Contact Center [Contact Center Id, Display Name, or API Name] and set up quick connects for them.
  • Remove users [name, email, or userID] from Contact Center [Contact Center Id, Display Name, or API Name].
 
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