您在此处:
掌握通话脚本
要快速接听转接的电话,请查看通话转录。通话转录是在通话过程中实时生成的,并附在通话记录中。您可以在通话中和通话后轻松查阅。
要快速接听转接的电话,请查看通话转录。通话转录是在通话过程中实时生成的,并附在通话记录中。您可以在通话中和通话后轻松查阅。
该文章适用于下述情况:
| 查看支持版本。 |
| 所需用户权限 | |
|---|---|
| 要接听和拨打电话并查看语音记录: | Salesforce 语音联系中心代表权限集 |
| 要查看通话记录: | 访问对话条目用户权限(在联系中心客服人员权限集中可用) |
只有当您的管理员在您的电话服务提供商中配置了通话转录并将对话组件添加到您的页面布局时,通话转录才可用。
如果 Amazon Connect 是电话服务提供商,请记住这些注意事项。

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.