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            Update Inaccessible Account Phone Number

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            Update Inaccessible Account Phone Number

            If the AWS account is inaccessible and you can’t log in, use the Connect APIs to update the primary phone number of the AWS sub-account.

            Required Editions

            This article applies to:

            • Salesforce Voice with Amazon Connect
            View supported editions.
            User Permissions Needed
            To reset account phone number:

            Customize Application

            AND

            Modify All Data
            1. Log in as an admin.
            2. Use your preferred method to trigger the /services/data/{SaleforceAPIVersion}/connect/voice/aws-account/phone-number/reset connect API to update the phone number.
            3. In the request payload, provide the new phone number. For the required format, see Phone Number Requirements.
              API request payload

              Triggering the API sends an email notification about the phone number change request to all the admins of the org.

            After updating the phone number, you can use it to log in to the AWS account.

             
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