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Workforce Scheduling for Agentforce Public Sector
Add Scheduling to Your Community Pages

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Add Scheduling to Your Community Pages

Add the Appointment Related List component to your community pages.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To set up community scheduling: Customize Application AND Manage Flow
To let community users schedule: Workforce Scheduling for Community Users permission set

The component shows each signed-in user their upcoming and past appointments and lets them launch the scheduling flows.

  1. In Experience Builder, open the page where community users manage their appointments.
  2. From the component palette, add the Appointment Related List component to the page.
  3. In the component's properties, set the schedule action to your cloned Schedule New Appointment flow, and set the reschedule and cancel actions to your cloned modification flow.
  4. Confirm each action passes the flow context inbound and resolves the appointment to the signed-in user's account.
  5. Publish the site.
  6. Sign in as a test community user and confirm that the user can book, reschedule, and cancel an appointment.
 
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