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Workforce Scheduling for Agentforce Public Sector
Create Operating Hours and Time Slots

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Create Operating Hours and Time Slots

Define when your team is available to work and the time slots customers can schedule.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To create operating hours and time slots: Workforce Scheduling Admin

Operating Hours hold a set of time slots, and each slot names a day, a start time, and an end time. Taken together, operating hours define when work can be scheduled for your resources.

  1. From Salesforce Go, search for and select Workforce Scheduling Data & Permissions.
  2. Click Create Operating Hours and Slots and then New Operating Hours.
  3. Enter the details that identify the operating hours and its slots.
    • Name: the name of the operating hours.
    • Description: what this operating hour covers.
    • Time Zone: the time zone of the operating hours.
  4. For the day to which you want to add operating hours, click Add Hours.
    • Click Add Hours to add additional hours to a specific day.
    • Select the Start Time and End Time.
    • Specify the Scope as either Field or On-site.
    • If you select the Scope as Field, then also select the Time Slot Type as Normal or Extended. Select Extended to represent overtime shifts.
    • Add Hours to additional days and then click Copy to All to copy the operating hours to other days too.
    Note
    Note Ensure that the time slots of the on-site and field time slots don't overlap.
  5. Save your operating hours.

    You can now assign the operating hours and its time slots to a service territory.

 
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