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Workforce Scheduling for Agentforce Public Sector
Create Resource Absence Types

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Create Resource Absence Types

Add the types of time off and unavailability that you track for service resources, such as vacation or medical leave.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions
User Permissions Needed
To create resource absence types: Workforce Scheduling Admin

A resource absence type is a picklist value on the Resource Absence object. It identifies why a service resource is unavailable so that scheduling doesn't assign appointments during that time. Add the types that match how your team records absences.

  1. From Setup, in the Quick Find box, enter Object Manager, and then select Object Manager.
  2. Click Resource Absence.
  3. Click Fields & Relationships, and then select the Type field.
  4. In the Type Picklist Values section, select New.
  5. Enter each absence type on its own line. We recommend creating the following absence types: Vacation, Meeting, Training, and Medical.
  6. Select Save.

    The types appear in the Type Picklist Values list and are available when you create a resource absence.

 
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