Manage Appointments

Workforce Scheduling schedules appointments through one scheduling flow that covers both on-site work at your branches and field work at the customer's location. Your team schedules, reschedules, and cancels appointments from the record that the work belongs to, such as a case or an application form. Customers can also book their own appointments on an Experience Cloud site, either as a guest or after they sign in.

• Schedule, Reschedule and Unschedule Appointments
  Workforce Scheduling offers multiple ways to assign, adjust, and remove appointments from the Operations Console, record pages, and scheduling flows.
• Schedule Appointments by Priority in Workforce Scheduling
  Assign priorities to service appointments so urgent work is scheduled first, even if no time slot is available. Workforce Scheduling drops lower- or equal-priority appointments to make room when the schedule is full.
• Service Appointments, Visits, and Interactions in Workforce Scheduling
  Workforce Scheduling schedules work as Service Appointment, Visit, or Interaction records (objects). The record type reflects the type of work and where it happens. It determines which record you interact with directly.
• How On-Site and Field Scheduling Coexist in Workforce Scheduling
  Manage on-site and field appointments in Workforce Scheduling through one unified data model, Operations Console, and scheduling engine.
• Schedule, Reschedule, and Cancel On-Site Appointments with a Scheduling Flow
  Manage on-site appointments to address your business needs. Use a scheduling flow to schedule, reschedule, or cancel an on-site appointment where a customer travels to one of your branches.
• Schedule, Reschedule, and Cancel Field Appointments with a Scheduling Flow
  Manage field appointments to address your business needs. Use a scheduling flow to schedule, reschedule, or cancel a field appointment where a service resource travels to the customer’s location.
• Schedule On-Site Appointments on an Experience Cloud Site
  Customers, partners, and prospects can schedule a meeting with service resources.