Set Up Community Scheduling in Workforce Scheduling

Before you begin

• Set up and activate an Experience Cloud site where users sign in. See Add Members to Your Experience Cloud Site.
• Set up Workforce Scheduling and confirm the CRM booking experience works before you extend it to community users.

How community scheduling works

Community users sign in, so Salesforce matches each user to their contact and account. The scheduling flow ties every appointment to the signed-in user's own account, resolved from their user account ID. Because the user is authenticated, community scheduling needs no identity verification and no customer picker.

You set up community scheduling by granting users read access to scheduling data, cloning the shipped scheduling flow for the inbound context, and adding the Appointment Related List component to your community pages.