Create Travel Modes for Workforce Scheduling

Create travel modes for service resources who use different modes of transportation, such as walking or cycling, instead of driving. You can create travel modes per territory, resource, or service territory member so that routing calculations are accurate based on the transportation type, whether the resource can drive through toll roads, and whether the resource is carrying hazardous materials. Travel modes is applicable to field work only.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions

User Permissions Needed
To configure Workforce Scheduling travel modes:	Workforce Scheduling Admin
To view travel modes:	Read on travel modes
To create, update, or delete travel modes:	Edit on travel modes

1. From the Travel Modes tab, click New.
2. Select a travel mode name.
   
3. Select the transport type: Car (default), Light Truck, Heavy Truck, Bicycle, or Walking. The truck category that you select is based on the truck’s measurements and maximum load capacity.

   Transport Type	Weight (kg)	Height (m)	Length (m)	Width (m)
   Light Truck	8,500	4.3	12.5	2.5
   Heavy Truck	15,000	4.6	19	3.5

4. Indicate whether the travel mode can use toll roads and whether it’s transporting hazmat, and then save your changes. The default is using toll roads, and not carrying hazardous materials.

Note When you select walking or bicycle, the hazmat and toll roads settings are ignored during calculation.

You can now assign the travel modes to service territories or service territory members.

See Also

• Assign a Travel Mode to a Service Territory or Service Territory Member in Workforce Scheduling
• Configure Routing and Travel for Workforce Scheduling