You are here:
Appointment Start Time Interval is a Workforce Scheduling work rule type that requires the appointment start time to align with a configured interval — for example, appointments can only start on the hour, or every half-hour. Appointment Start Time Interval work rules are applicable to on-site scheduling.
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions |
Set the interval, in minutes, between available appointment start times. For example, if you set the interval as 15, appointments can then begin at the top of the hour and at 15-minute intervals thereafter (10:00 AM, 10:15 AM, 10:30 AM). Valid values are 5, 10, 15, 20, 30, 45, 60, 90, 120, 150, 180, 240, 300, 360, 420, and 480. The default appointment start time interval is 30 minutes.
Create work rules from Setup. Find and go to Workforce Scheduling, and under Appointment Scheduling Logic, select Work Rules. To view or add work rule fields open the Object Manager in Setup and select the Work Rule custom object. To add work rules to a scheduling policy, see Create and Manage Scheduling Policies in Workforce Scheduling.
A retail bank can use the Appointment Start Time Interval rule to prevent advisors from generating irregular scheduling times like 10:12 AM or 2:22 PM caused by varying consultation lengths and walk-in padding. By applying a 30-minute interval, the scheduling engine automatically rounds all available time slots to clean increments like 10:00 AM, 10:30 AM, or 11:00 AM. This eliminates confusion for clients and desk staff, providing a predictable, professional scheduling experience alongside structured arrival times and consistent gap buffers between appointments.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.