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WhatsApp 流程
WhatsApp 流程是互動式結構化體驗,會原生存在於 WhatsApp 對話內,作為引導式表單或多步驟精靈。它們可讓企業透過豐富的結構化業務互動 (例如預訂約會、要求回饋意見或收集個人化資訊) 引導客戶,這一切無須讓客戶離開 WhatsApp 聊天。您可以定義、設定和自訂這些表單中的欄位,且回應會自動記錄在 Salesforce 記錄中。
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