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            Activate Recording Settings

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            Activate Recording Settings

            Use global recording and transcription settings within your org to process conversation data.

            Required Editions

            Supported Editions for Workforce Engagement Management
            User Permissions Needed
            To modify recording and transcription configurations: Quality Manager
            1. From Setup, in the Quick Find box, enter Recording and Transcription.
            2. Turn on Recording and Transcription.
             
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            Salesforce Help | Article