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Work Summaries for Enhanced Messaging generates a summary automatically as soon as the service rep or customer ends a conversation. By default, the summary appears on the console for service reps to review and save. To save summaries automatically without service rep review, turn on Automatically Save Summaries.
| View supported editions. |
| User Permissions Needed | |
|---|---|
| To store messaging session summaries in Salesforce object fields: | Edit (on Salesforce object) OR Modify All Data |
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