Hvis du vil gøre det muligt for servicemedarbejdere at generere og lagre sammendrag for voiceopkald, skal du aktivere arbejdssammendrag for voiceopkald.
Hvis du vil lagre sammendrag for voice-opkald i Salesforce-objektfelter:
Rediger (på Salesforce-objekt) ELLER Rediger alle data
Bemærk Dette er de voice-opkaldstyper, der understøttes af Arbejdssammendrag for Voice-opkald: INTERN, INBOUND, OUTBOUND, COACH, BRUG, Viderestilling, Tilbagekald, INTERNALCALL og CONSULT.
Skriv Einstein-arbejdssammendrag i feltet Find hurtigt i Opsætning, og vælg derefter Einstein-arbejdssammendrag.
Klik på fanen Voice-opkald.
Hvis du vil aktivere Arbejdssammendrag for Voice-opkald, skal du aktivere Arbejdssammendrag for Voice-opkald.
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