Bring customers back to your business safely and efficiently. Let customers join a
digital queue, and notify them when it’s their turn to enter.
Required Editions
Available in: Lightning Experience
Available in: EnterpriseandUnlimited editions
User Permissions
Needed
To set up Queue Management:
Queue Management Admin permission set
Install and Configure Queue Management Queue Management makes it easy to track your business’ occupancy and regulate customer flow. After a guest joins the digital queue, it uses Broadcast Messaging to text them when it’s their turn to enter. We walk you through the steps to set up both features.
Set Up Locations and Sublocations To create and manage queues, first, set up locations and sublocations for your business. We recommend creating a location for the physical address of your facility. Then, use sublocations to designate spaces within your business that require their own queue, like a lobby or cafe.
Create a Visitor Sign-Up Form Let patrons join a queue quickly and easily with a custom sign-up form. After you install the Queue Management managed package from AppExchange, follow these steps to create a customized sign-up experience for your queues.
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