Loading
Agentforce Contact Center
Innehållsförteckningar
Filter (0)Lägg till
Välj filter

          Inga resultat
          Inga resultat
          Här är några söktips

          Kontrollera stavningen av dina nyckelord.
          Använd mer allmänna söktermer.
          Välj färre filter för att utöka din sökning.

            Sök hela Salesforce-hjälpen
            Sök hela Salesforce-hjälpen
            Create a Scheduling Constraint

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Create a Scheduling Constraint

            Scheduling constraints set boundaries for when work happens and how much work is done. Set scheduling constraints on either service resources or service territories. To match support reps to shifts, a scheduling rule looks first for a constraint on the service resource. If there isn't one, then the rule looks for a scheduling constraint on the service territory.

            Required Editions

            Note
            Note You can create up to 50 scheduling constraints.

            Define a scheduling constraint for each service resource, either on the service resource record or on the service territory. If you don't know what limits to set, it's OK to set up constraints with empty values.

            1. Open Scheduling Constraints in the App Launcher.
            2. Click New.
            3. Name your scheduling constraint, and fill in the related details.
            4. Save your changes.
            5. Open Service Resources or Service Territories from the App launcher.
            6. Click to open an individual service resource or service territory page.
            7. Scroll to the Scheduling Constraints field, add your constraint, and save your changes.
             
            Laddar
            Salesforce Help | Article