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            Create Shifts from the Capacity Plan

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            Create Shifts from the Capacity Plan

            Generate predicted shifts or FTEs directly from your calculated capacity plan to meet consumer demand during your specified time intervals.

            Required Editions

            Supported Editions for Workforce Engagement Management
            User Permissions Needed
            To create shifts from a capacity plan: Workforce Engagement Planner Permission Set
            1. From the App Launcher, open Capacity Plan.
            2. Select the capacity plan that you created.
            3. Click Create Shifts.
            4. Refresh the status.

              When your plan is calculated, the status changes to Shift Calculation Completed. The dashboard shows how many shifts or FTEs are predicted to meet demand during the time interval.

             
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            Salesforce Help | Article