Loading
Agentforce Contact Center
Indhold
Filtre (0)Tilføj
Vælg filtre

          Ingen resultater
          Ingen resultater
          Her er nogle søgetips

          Kontroller stavemåden for dine søgeord.
          Brug mere generelle søgeudtryk.
          Vælg færre filtre for at gøre søgningen bredere.

            Søg efter alle i Hjælp til Salesforce
            Søg efter alle i Hjælp til Salesforce
            Define Assessment Categories

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Contact Center

            Define Assessment Categories

            Create picklist values to group your evaluation questions into logical sections. These section names will also appear in the preconfigured reports on quality scores.

            Required Editions

            Supported Editions for Workforce Engagement Management
            User Permissions Needed
            To create custom picklist values: Quality Manager
            1. From Setup, in the Quick Find box, enter Object Manager, and select Assessment Question.
            2. Click Fields & Relationships, and then select Category.
            3. Click New and enter category labels such as professionalism, compliance, and script adherence with each label on a new line.
            4. Save your changes.
             
            Indlæser
            Salesforce Help | Article