Udfør en kvalitetsevaluering Vurder og score agentinteraktioner ved brug af evalueringsformularer for at måle ydeevne og registrere endelige procentvise kvalitetsvurderinger.
Gennemse medarbejderydeevne (Rep View) Servicemedarbejdere kan se deres egne scores på individuelle registreringer for at forstå deres præstationsfeedback.
Gennemse teampræstation (supervisorvisning) For at identificere tendenser på højt niveau og specifikke medarbejdere, der kræver mere uddannelse, bruger supervisorer aggregerede rapporter.
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