You are here:
Quality Management
Use evaluation forms to standardize assessments of interactions with customers, reduce scoring bias, and increase evaluation coverage for service reps across voice and messaging channels. To evaluate an interaction, a quality analyst performs an evaluation based on criteria defined in a form. To identify coaching opportunities, each supervisor can review their team member’s scores. To see how they're performing, each rep can review their own scores.
Hjalp denne artikkelen med å løse problemet ditt?
La oss få vite det slik at vi kan forbedre!
