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质量管理
使用评估表单标准化与客户互动的评估,减少评分偏差,并提高语音和消息传递渠道服务代表的评估覆盖率。为了评估交互,质量分析师根据表格中定义的标准进行评估。为了确定辅导业务机会,每个主管可以查看团队成员的分数。要查看他们的表现,每个代表可以查看他们自己的分数。

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使用评估表单标准化与客户互动的评估,减少评分偏差,并提高语音和消息传递渠道服务代表的评估覆盖率。为了评估交互,质量分析师根据表格中定义的标准进行评估。为了确定辅导业务机会,每个主管可以查看团队成员的分数。要查看他们的表现,每个代表可以查看他们自己的分数。
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