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审查团队绩效(主管视图)
为了确定高级别趋势和需要更多培训的特定代表,主管使用汇总报表。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
为了确定高级别趋势和需要更多培训的特定代表,主管使用汇总报表。
| 劳动力参与度管理支持的版本 |
| 所需用户权限 | |
|---|---|
| 查看质量仪表板和团队报表: | 质量分析师 |
报表根据得分使用这些指标。
| 指示符 | 质量得分 | 建议操作 |
|---|---|---|
| 红色 | 低于 50% | 需要更多指导 |
| 黄色 | 介于 50% 和 75% 之间 | 需要改进 |
| 白色 | 高于 75% | 良好的性能 – 无需任何操作 |
并查看评估或相关的语音通话或消息传递会话。

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