Desde la ficha Llamadas de voz o Sesiones de mensajerĆa, abra un registro en el que participĆ³.
Busque el componente GestiĆ³n de calidad para ver su puntuaje y desempeƱo.
Haga clic en Ver evaluaciĆ³n para ver las respuestas detalladas y los comentarios proporcionados por el analista.
Nota Por seguridad y confidencialidad de desempeƱo, los representantes solo pueden ver sus propias tarjetas de puntuaje y no pueden modificar la evaluaciĆ³n.
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