Les agents de service peuvent afficher leurs propres scores dans des enregistrements individuels pour comprendre leurs commentaires sur les performances.
Sous l'onglet Appels vocaux ou Sessions de messagerie, ouvrez un enregistrement auquel vous avez participé.
Recherchez le composant Gestion de la qualité pour afficher votre score et vos performances.
Cliquez sur Afficher l'évaluation pour afficher les réponses détaillées et les commentaires fournis par l'analyste.
Remarque Pour des raisons de sécurité et de sensibilité aux performances, les commerciaux peuvent afficher uniquement leurs propres fiches d'évaluation et ne peuvent pas modifier l'évaluation.
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