Dalla scheda Chiamate vocali o Sessioni di Messaggistica, aprire un record a cui si è partecipato.
Individuare il componente Gestione della qualità per visualizzare il punteggio e le prestazioni.
Fare clic su Visualizza valutazione per visualizzare le risposte dettagliate e i commenti forniti dall'analista.
Nota Per motivi di sicurezza e riservatezza delle prestazioni, gli agenti possono visualizzare solo i propri scorecard e non possono modificare la valutazione.
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