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Review Rep Performance (Rep View)

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Review Rep Performance (Rep View)

Service reps can view their own scores on individual records to understand their performance feedback.

Required Editions

Supported Editions for Workforce Engagement Management
User Permissions Needed
To view your own evaluations: Quality Viewer
  1. From the Voice Calls or Messaging Sessions tab, open a record you participated in.
  2. Find the Quality Management component to view your score and performance.
  3. Click View Assessment to see the detailed answers and comments provided by the analyst.
    Note
    Note For security and performance sensitivity, reps can only view their own scorecards and can’t edit the evaluation.
 
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