Gain oversight into support reps' time-off requests. Approve or deny submissions from an individual support rep's service resource profile or Resource Absences tabs.
Preparing for Resource Absences: Before your support reps use time sheets or specify
resource absences, set up these features.
Approve Time-Off Requests As a team lead, it's important to stay on top of everyone's
schedules. Approve time sheets and time-off requests by support rep or by object
type.
Submit Time Off with Resource Absences
Need to take a vacation or call in sick? Submit
your time off with a resource absence.
Approve Time-Off Requests As a team lead, it's important to stay on top of everyone's schedules. Approve time-off requests by support rep or by object type.
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