Configure Email para registro de casos para resolver de forma eficiente consultas por email. Cuando los clientes envĆan mensajes a las direcciones de email de asistencia, Salesforce crea casos y completa automĆ”ticamente los campos de los casos.
Para activar y configurar Email para registro de casos:
Personalizar aplicaciĆ³n
Sugerencia Consulte esta funciĆ³n en Salesforce Go! Busque una experiencia de configuraciĆ³n guiada, explore mĆ”s contenido, descubra funciones relacionadas y monitoree el uso de funciones. Consulte Descubrir y configurar funciones con Salesforce Go.
Activar Email para registro de casos Prepare a su compaƱĆa para convertir automĆ”ticamente los mensajes de email entrantes en casos activando Email para registro de casos y el servicio On-demand.
Agregar direcciones de ruta para email para registro de casos Establezca y configure direcciones de ruta para redirigir envĆos de casos a la direcciĆ³n de servicios de email que le haya proporcionado Salesforce. Un caso se crea cuando la direcciĆ³n de email que especifique aparece en los campos Para, Cc y Cco de un email de cliente.
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