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Agentforce Education
Enable Shifts in Scheduling Policy

Enable Shifts in Scheduling Policy

Education Cloud uses shifts from the staff's service territory to determine their available time slots.

Editions Needed
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud
User Permissions Needed  
To enable shifts for Education Cloud: Education Cloud Full Access
  1. From Setup, in the Quick Find box, enter Scheduling Policies, and then select Scheduling Policies.
  2. Next to the policy to update, click Edit.
  3. Select Use service territory member’s shift, and then save your changes.
 
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