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Set Up Refund Management
To automate the billing process and keep detailed records of your transactions, configure billing.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Education Cloud, Revenue Cloud Advanced, and the Revenue Cloud Billing licenses. |
| User Permissions Needed | |
|---|---|
| To set up refunds: | Education Cloud Full Access AND Education Cloud Student Financials Access AND Billing Operations User permission set AND Payment Operations User permission set |
Before you begin:
- Configure student financial account management options, Prepare Your Org for Student Financials.
- To automatically convert negative invoice lines into credit memo lines, make sure that your Billing admin turns on Convert Negative Invoice Lines to Credit Memo Lines. See Set Up Credit Memo Features.
To set up refunds:
- From Setup, in the Quick Find box, enter Set Up Education Cloud, and then select Set Up Education Cloud.
- Under Set Up Student Financial Account Management, click Configure Billing and Payments.
- To issue refunds to your customers when they reduce or cancel an order, turn on Issue Refunds and Settle Balances.
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To select a credit application level, set Credit and Payment Application
Level.
- To apply credits to a specific line on invoices, select Invoice Line.
-
To apply credits to the total rolled-up balance of invoices, select
Invoice.
If your Salesforce org has the Revenue Management Billing license, the label of this setting is Credit and Payment Application Level.
- To automate settlement of invoices by applying credits to posted invoices, turn on Apply Credits to Posted Invoices.
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