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学生财务客服人员子客服人员和操作
使用学生财务客服人员子客服人员回答有关学生费用的问题。
使用学生财务客服人员子客服人员回答有关学生费用的问题。
| 适用于:Lightning Experience |
学生财务客服人员包括以下子客服人员和操作:
| 子代理 | 描述 | 包含的操作 |
|---|---|---|
| 学生费用管理 | 提供特定学术术语的详细费用明细和费用解释。本主题回答了有关费用金额、费用描述和可选费用类型的问题。子代理使用以前结果的上下文来简化解释过程。 | |
| 学生客户管理 | 提供给定特定出席日期的总费用余额。子客服人员也会提供费用明细和有关客户历史的详细信息。 | 获取客户余额 |
要检索费用信息,客服人员会查询这些对象:

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