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适用于 Education Cloud 的转移信用客服人员
转移信用客服人员通过在客服人员会话中提供对可转移信用的估计,帮助潜在学生做出申请决策。它减少了评估的响应时间,并保存了以前的估计,以使学生能够连续访问。

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转移信用客服人员通过在客服人员会话中提供对可转移信用的估计,帮助潜在学生做出申请决策。它减少了评估的响应时间,并保存了以前的估计,以使学生能够连续访问。
| 适用于:Lightning Experience |
| 适用于:具有 Education Cloud 和适用 Agentforce 加载项许可证的 Enterprise、Unlimited 和 Developer |
使用转移学分代理来确定潜在学生在外部机构完成的课程、考试、工作经验、军事经验和其他先前学习的转移学分等价物。未经身份验证的来宾用户可以保存客服人员会话中生成的等效估计,并将其用于他们的转移信用申请。客服人员在保存转移信用估计数之前验证来宾用户的身份。
转移信用客服人员包括一个子客服人员和这些操作。
| 子代理 | 描述 | 客服人员操作 |
|---|---|---|
|
转移信用等价物 |
使用此主题来确定用户在外部机构完成的课程、考试、工作经验、军事经验和其他先前学习的转移学分等价物。 |

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